Central England Co-Operative Careers

Team Leader
Full Time

Salary
£32000
Hours
39
Contract Term
Fixed Term

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Location:
Shared Services - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

Central England Co-operative is one of the largest and most successful independent co-operatives in the UK, with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties, from the heart of England to its eastern shores. Our colleagues are the key to our success, which is why we want the very best people as part of our team.

This is a brilliant opportunity for an experienced Team Leader with a contact centre or shared service centre background to manage a varied customer service team on a fixed 12 month (maternity cover) basis.

As the Team Leader for this team you will be fully responsible for the performance of the team, making sure that our internal and external customers receive the right level of service as well as continually developing the performance and skillset of your team.

You will also contribute to the performance and future development of the wider Shared Service Centre and its culture of continuous improvement. As this is a key succession role you will also have experience of mentoring, managing and developing other Team Leaders.

As an ideal candidate, you will have experience of working as a Team Leader within a contact centre or shared service environment managing a varied customer service team across different contact routes. You will have a complaint handling or complaint management background in a regulated or non-regulated environment, along with a strong coaching background with the proven ability to develop the performance of your team. You'll have the ability to engage, energise and motivate your team in order to get the very best from them, and will have experience of performance management.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.