Central England Co-Operative Careers

IT Operations Support Engineer
Full Time

Contract Term
Fixed Term

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IT & Digital - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

About the role

A fantastic opportunity to join the IT team as an IT Operations Support Engineer working in our Operations Support function.The team provide estate wide support and compliance for all devices and user issues at an estate level.

You will

Work closely with colleagues and other internal teams covering the incident and request processes.

Oversee full deployments of releases and patches into the live environment ensuring the environment is up to date.

Protect the BAU environment by ensuring that all releases are thoroughly tested and signed off before they are implemented.

Ensure we remain compliant with our policies and work as part of a resolver team for hard to solve interactions, also working with wider resolver teams.

Work closely with our Problem Management Engineers to address high volume or large impact trends across all services and devices.

You will be required to step into the role as incident lead when a major outage or disruption occurs, forming part of the resolution team as required

The role covers core hours as well as out of hours support on a rota basis for Priority 1 incidents from 7am to 10pm over a 7-day period.

On occasion the role can also be required to cover unsociable hours for project delivery so a flexible approach to working hours is required.

About you

Strong eye to detail and be able to spot trends

A high level of technical ability across multiple disciplines including networking, security, applications, desktops and EPOS environments.

Experience working with ITIL principles ensuring that the live environment is always protected.

Be able to remain calm whilst under pressure and have an ability to handle multiple priorities at the same time.

An ability to deeply analyse interactions to root cause an issue through to resolution and be able to stop trends from emerging.

An ability to communicate in a style that is relevant for the audience and remove jargon when dealing with colleagues outside of IT.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.