Central England Co-Operative Careers

RPA Analyst
Full Time

££35,000 - £40,000 pa
Contract Term

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Shared Services - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

We are Central England Co-operative, one of the largest and most successful independent co-operatives in the UK.

With gross sales in excess of £1bn and over 8,000 colleagues operating across 16 counties, from the heart of England to its eastern shores, every employee is the key to our success, which is why we want the very best as a part of our team.

We are currently recruiting for an RPA Analyst to work with business stakeholders to identify and evaluate opportunities for process automation and support the creation of the RPA road map.

The successful candidate will provide operational management optimisation of robotic process performance, identify risks and potential benefits that are relevant for a successful automation initiative and act as a gatekeeper for the RPA pipeline. They will also document and complete process design in line with agreed timescales. The RPA analyst will be a central point of knowledge and control to answer any queries during the development and testing of automated solutions.

Duties and Responsibilities of the role:

Collaborate with business stakeholders and SME's on process automation opportunity identification and outcome expectations, defining and documenting use cases for RPA, taking into account process complexity, input type, logic and rules

Creation and orchestration of the process suitability assessment road map across the Society

Creation and maintenance of RPA road map with effective prioritisation of processes for automation (highest positive impact, business benefit and/or return on investment)

Facilitation of workshops and process walk-through sessions with SME's and colleagues performing the process

Accurate completion of essential documentation to be used for process automation in line with automation lifecycle (key stroke level mapping, use cases, functional specifications, process design document, process definitions and process maps)

Work closely with RPA Developers so that they understand the process and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements

Act as the go between operational teams and RPA technical teams to support the accurate and effective delivery of process automation

Co-ordinating test phases, process releases and hyper-care phases of process automation evaluating the impact of the suggested changes

Build strong relationships with IT stakeholders and ensure scheduled system updates and upgrades are known and applicable automated processes are reviewed, and regression tested

Benefit realisation reporting ensuring business requirements met and proposed return on investment is achieved / escalation where deviation from expected outcomes

Operational management of Bot performance via control room tools

Support operational teams during user acceptance testing and roll-out phases

Identify and recommend areas for improvement in internal processes along with possible solutions

Conduct research on emerging RPA approaches and technologies to ensure solutions recommended are in line with market trends and are best in class

Support cascading the understanding of the skills and services provided by the CofE capability through product demonstrations, operating model presentations and demand generation workshops

Continued development of the knowledge of the latest trends and insight on leading RPA tools and practices

Your skills and experience:

Lean Six Sigma Green Belt is essential

Knowledge of RPA best practice solutions and tools

Knowledge of Shared Services functions and how they operate

Good knowledge in Continuous Improvement methodologies

Attention to detail and a demonstrated capability for problem solving and creating and enhancing business processes

Experienced in the creation of process mapping, analysis, design and implementation

Good inter-personal, facilitation and communication skills

Good analytical skills with the ability to demonstrate clear, logical thinking

The ability to be curious and ask questions to gain a deep understanding of the business requirements

Communicating with subject matter experts, business process owners and developers

Gaining correct understanding of processes through appropriate questioning techniques

Hands on experience in Visio, Excel, and PowerPoint

Creation of business process map and technical requirement proposal documents

System(s) testing and documentation, including UAT and bug fixes

Desired but not essential:

Blue Prism Analyst qualification

Hands on experience with RPA tools

Knowledge of Society business processes and operating procedures

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.