Central England Co-Operative Careers

IT Service Assurance Lead
Full Time

££36,000 - £38,000
Contract Term

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IT & Digital - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

About the role

A fantastic opportunity to join the IT team in a newly created position as a Service Assurance Lead, managing a team covering multiple ITIL principles.

You will

Maintain a robust controlled environment through the management of several ITIL Principles, covering Access & Knowledge, Asset & Configuration, Change & Release and Problem Management, Service in Design and Service Transition.

Ensure that service disruption is minimised through effective assurance controls covering both the live environments and by working with our Delivery team to ensure that new services are efficiently delivered into live.

Responsible for ensuring a controlled and managed environment is achieved with a focus on protecting the BAU environment and reducing incidents through effective Problem Management.

About you

You will be an ITIL Practitioner with extensive knowledge and working practice of ITIL Principles.

Demonstrate strong leadership skills

Have managed multiple disciplines under one structure umbrella.

Be able to protect the BAU Environment and be comfortable challenging at all levels.

You'll be able to demonstrate excellent communication and influencing skills, with the ability to challenge information and processes effectively.

Having a desire for continuous improvement, you'll be able to demonstrate where you've improved processes, using your own initiative in a resilient manner to achieve challenging deadlines.

Familiar with being audited by internal and external parties to ensure that Standard Operating Procedures have been maintained.

Good Excel skills (intermediate level) coupled with experience in manipulating large quantities of data is also needed in this role.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.