Central England Co-Operative Careers

Access and Knowledge Analyst
Full Time

Salary
££26,000 - £28,000
Hours
39
Contract Term
Permanent

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Location:
IT & Digital - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

About the role

This is a fantastic opportunity to join the IT team as an Access & Knowledge Analyst. Reporting to the IT Service Assurance Lead you will form part of the Service Assurance Team, which sits in the IT Service & Operations function. You will maintain a controlled environment using the management of ITIL Principles, covering Access & Knowledge.

You will

Ensure that access and identify is managed for all systems and services covering both internal and external users.

Maintain and develop the society IT Knowledge Base; creating tiered Knowledge Base articles for use by different teams operating at different levels.

Complete audit related tasks during the year and throughout audit periods covering both internal and external audits.

Create accurate management information for all areas of the Society in relation to the ITIL principles you are responsible for.

About you

Highly organised and able to plan activities to ensure they are completed on schedule.

Have a technical background that enables you to build knowledge base articles at all levels, you will need to ensure that knowledge is transitioned from Project initiatives into maintained documents.

Able to demonstrate excellent communication and influencing skills, with the ability to challenge information and processes effectively.

With a desire for continuous improvement you'll be able to demonstrate where you've improved processes, using your own initiative in a resilient manner to achieve challenging deadlines.

Be familiar with being audited by internal and external parties to ensure that Standard Operating Procedures have been maintained.

Good Excel skills (intermediate level) coupled with experience in manipulating large quantities of data is also needed in this role.

Ideally hold an ITIL Foundation certificate with a knowledge and working practice of ITIL Principles.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.