Central England Co-Operative Careers

1st Line Support Assistant
Full Time

Salary
£18000
Hours
39
Contract Term
Fixed Term

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Location:
Shared Services - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

Central England Co-operative is one of the largest and most successful independent co-operatives in the UK, with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties, from the heart of England to its eastern shores. Our colleagues are the key to our success, which is why we want the very best people as part of our team.

As a 1st Line Support Assistant, you will be a key part of an IT Support team that keeps our sites trading. We'll provide the training to enable you to support anything from our tills to our back office systems, and you could be supporting anyone who works for our Society including our stores, funeral homes, specialist business and our business support centre. The team resolves over 80% of IT Incidents and Requests in a timely manner, so having the ability to manage and prioritise your workload and an excellent team spirit is key within this role.

The ideal candidate will have excellent communication skills with a strong eye for detail. Experience of working in a customer service environment is required, but you don't have to have specific IT helpdesk experience as we'll provide full training on the systems you'll be supporting. Understanding our business priorities and responding appropriately will help you excel in this role.

A flexible approach to working hours is required in order to support the team in delivering "Service Excellence". For this position you will be required to work a variety of shifts between 7am and 7pm, 7 days a week.

As a Central England Co-operative colleague you will enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.