Central England Co-Operative Careers

Customer Services Assistant - TL Apprenticeship
Part Time

Contract Term

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Oakham Superstore - Leicestershire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

This is a permanent role undertaking a 12 month Team Leader Programme.

Are you ambitious with a thirst for knowledge and have the drive to take ownership of your own training and development? The Central England Co-Operative Retail Team Leader Apprenticeship could be just what you are looking for!

We are offering someone with the right attitude and desire a chance to start their career as Customer Service Assistant and become a Retail Team Leader within the next 12 months, whilst gaining a nationally recognised qualification.

Right from the start, we'll provide you with structured programme with excellent training. Alongside your role, you will be given time and support to study towards an Apprenticeship Qualification with one of our training partners.

As part of your Apprenticeship, we'll also train you to be able to provide duty manager cover and develop you into the role of Team Leader, giving the best platform to progress your career.

Whilst you are completing your 12 months programme we'll support you in looking at your next opportunity as a Team Leader in store. How far you wish to progress after this is largely down to your commitment, drive and passion for wanting to succeed. In the unlikely event that you do not complete your Apprenticeship, you will have the opportunity to continue your career with us as a Customer Service Assistant.

What you will be doing:

As a Retail Team Leader Apprentice, you'll provide an essential part of the store's frontline service delivering the highest standards of care to our customers within the local community. Working as part of a multi skilled team, the role is varied and could include working on checkouts, putting out stock, ensuring the store looks inviting, date code checking, temperature checking, administration, or even working in the in-store bakery.

In addition to your role you will be trained to provide duty management cover and being responsible for leading a team of Customer Service Assistants, ensuring the delivery of great customer service, presentation and availability standards

About you:

Our programme helps grow future talent for our society so getting the best Apprentices on board is really important to us.

We understand you may not have previous experience. What's more important to us is that you can demonstrate:

A desire to help and support others with a friendly, polite and supportive attitude

The motivation and commitment to develop new skills and progress your career

The dedication to complete your Apprenticeship programme - you'll have to be organised and self-motivated

  • Excellent communication skills with a passion for working in customer services
  • Team work is also a big part of our culture, so the ability to work well with others is essential

Minimum Requirements:

To start our Apprenticeship, you will need 5 GCSE's A-C (4-9), or equivalent, including Maths and English Language, be at least 18 years old, not already be in full or part time education and not undertaken a Team Leading apprenticeship before.

*Qualification Duration: *12 months

*Qualification Title: *Retail Team Leader Level 3

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.