Central England Co-Operative Careers

2nd Line Support Engineer
Full Time


Hours
39
Contract Term
Fixed Term

Apply Now

Location:
Information Solutions - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

Central England Co-operative is one of the largest and most successful independent co-operatives in the UK, with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties. Our colleagues are the key to our success, which is why we want the very best people as part of our team.

As a 2nd Line Support Engineer within our IS department. In line with ITIL framework you will be responsible for the effective ownership of technical incidents and requests through to resolution including supplier liaison.

You will also take part in the deployment of technical releases and patches. You will ensure that software and firmware packages are upgraded correctly and compliant with IS standards. The up keep of knowledge base documentation and service capabilities will also be a key part of this role. Other responsibilities includes Implementation of new equipment along with business requests for IS assistance on projects which will occasionally require working unsocial hours so a flexible approach to working hours is a must.

You will have strong personal organisational and customer service skills to ensure solutions are accurate and delivered in the shortest time with the ability to communicate in a professional manner. A good understanding of the retail business is highly desirable as well as previous experience of being able to recognise business impact and establish priorities.

You will also be required to provide out of hours support on critical calls between 19:00 and 22:00 on week nights and through-out the weekend in a 1 in 7 week rolling rota. Working across all business areas the role is primarily based in Lichfield, however you will be required to work in the outlying business units therefore you must holds a current UK driving license.

As a Central England Co-operative colleague you will enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

At Central England Co-operative Ltd we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

Download Job Description

Apply Now

Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.