Central England Co-Operative Careers

Customer Service Advisor
Full Time

Salary
£18036
Hours
39
Contract Term
Permanent

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Location:
Shared Services - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

Central England Co-operative is one of the largest and most successful independent co-operatives in the UK, with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties, from the heart of England to its eastern shores. Our colleagues are the key to our success, which is why we want the very best people as part of our team.

We are currently looking for a customer focused colleague to join our Shared Services Team as a Customer Service Advisor. Working as part of a team, you'll provide a first class service to both internal and external customers on a wide range of enquiries from pricing or stock issues in our stores to customer enquiries and complaints.Using multiple channels including post, email and telephone, you'll proactively handle queries and complaints keeping customers informed until they're resolved. Providing a high standard of administrative activities in an efficient and professional manner, you'll contribute to the delivery of our vision to provide a world class service, achieving your SLA's and targets and supporting others in the team.

We are looking for individuals with previous experience in a customer facing environment, preferably, but not essentially acquired within a contact centre or customer services team. You'll also need good IT skills as you'll be updating various systems and records with key bits of customer information. Accuracy and attention to detail coupled with the ability to work to deadlines is also important in this role.

As a Central England Co-operative colleague you will enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.