Central England Co-Operative Careers

Customer Experience and Insight Analyst
Full Time

££29,000 - £32,000 Depending Upon Experience
Contract Term

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Customer & Marketing - Staffordshire

Job Description

As one of the UK’s largest Co-operative societies our colleagues are the key to our success, which is why we want the very best people as part of our team.

As Customer Experience and Insight Analyst, you will make a big impact on the future success of our Society by helping us better understand and engage with our customers and members. As an expert in customer insight, market insight and customer experience measurement and methodologies you will create an understanding of the entire customer experience.

This exciting role will involve using analytics and data modelling to deliver new and actionable insight about key markets, potential and existing customers and competitors. Passionate about our brand and enhancing our customer experience, you will also work with our Business Intelligence team identify and develop systems for the capture, analysis and reporting of insight and research.

A great communicator who can think innovatively and critically, you must be able to find insight from a variety of data sources and present your insight and ideas to senior operational teams. Customer focused with excellent analytical and numerical skills, you should also have a real talent for collating, restructuring, analysing and interpreting customer and consumer data and creating commercially sound recommendations, with a qualification in advanced level Mathematics or equivalent.

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Central England Co-operative

Central England Co-operative is one of the most successful independent co-operatives in the UK with gross sales in excess of £1bn and over 8,800 colleagues operating across 16 counties from the heart of England to its eastern shores.

Central England Co-operative colleague enjoy a wide range of benefits, including Society Membership, colleague discount on purchases, pension and health scheme.

Our main business activities include retail food and funeral services, although our diverse retail interests range from coffin manufacture to florist shops and travel agents, as well as the management of a significant property portfolio.

At Central England Co-operative Society we are all individual, like you. We value your individuality and welcome applications from all members of society regardless of personal characteristics.

We have an ambitious growth strategy centered on new site development to deliver continued success. In 2013 we were proud to be named UK Co-operative of the Year in recognition of the contribution we make to our members, local communities, the environment and wider society, as well as our strong business performance.